Customer policies

Buying, payment, and tax

A request does not reserve an item until Jennifer confirms availability and terms. Approved payment types are cash, card, and authorized Venmo business payments. Holds or delivery may require a deposit. Applicable tax is collected as required.

Used condition and final sale

Items are used unless clearly stated otherwise. Known condition and defects are disclosed. Buyers should inspect at pickup. Sales are final except when the wrong item is provided, an item materially differs from its written description, or law requires a remedy.

Reservations, pickup, and delivery

Unpaid reservations normally expire after four hours. Paid holds normally expire after 24 hours unless Jennifer approves another written deadline. Pickup is by appointment. Delivery is separately quoted and access conditions must be disclosed.

Item review and consignment

Photo submission requests Jennifer’s review; it is not an appraisal or automatic offer. Offers and proposals are Jennifer-approved and may require inspection. Consignment is effective only under an approved written agreement.

Prohibited goods

Home to Home Exchange does not accept safety-critical or recalled children’s products, mattresses or unsanitary soft goods, weapons, regulated or hazardous goods, counterfeit or stolen goods, titled property, or items Jennifer cannot safely authenticate, store, inspect, or handle.

Privacy and photographs

Only information needed to review, communicate, transact, and fulfill is collected. Customer identity, contact details, precise location, private notes, and unapproved photographs are never published. Permission is required before public photo use.

Contact and complaints

Email hometohomeexchange@gmail.com. Safety, privacy, payment, and legal concerns are escalated to Jennifer.